Below is a walkthrough of the Support System v2.1 demonstration which is intended to explain and provide a hands-on experience with the program's many features. Click here to view the program's owner's manual (PDF/65 Pages).

Administrative Control Panel
All administrative functions over the program's functions and options are controlled from the administrative control panel. To access and experience usage of the Support System v2.1 control panel, please click the link provided above. A sample administrator has been set up under the username of admin and password of pass.

Sample Online HelpDesk
To view a sample company helpdesk with links to all of the program's functions, please click the above link.

Create a Ticket
A sample ticket creation page displaying the different aspects of the versatile Support System v2.1 ticketing system. Once you have created a ticket, we recommend entering the control panel in order to view the support staff ticket reply screen.

Create a Live Support Session
Allows you to access and test the Live Support system of Support System v2.1. Once you have created a live support session, we recommend entering the control panel in order to view the support staff chat window.

Browse the F.A.Q. Database
Example of a formatted frequently asked questions database that can be created using Support System v2.1. A comparison between the support staff F.A.Q. browser and the formatted version can be seen by entering the control panel while browsing the database. Also feel free to add your own entry!

Browse the Knowledgebase
Example of a formatted knowledgebase that can be created using Support System v2.1. A comparison between the support staff knowledgebase manager and the formatted user version can be seen by entering the control panel while browsing the database. Also feel free to add your own entry!