Handle unlimited tickets.

Spam prevention through IP tracking and time delay between ticket openings for users.

Ban IPs that are abusing the system.

Smart ticket sorting within the admin control panel.

Automatic ticket closure after 'x' days and 'y' hours.

Add inter-staff notes to tickets that can't be seen by users.

Include knowledgebase replies within tickets.

Auto-detects possible solutions before opening the ticket.

E-Mail updates for both users and staff members.

Easily edit a ticket's department and notify user of the change.

Prevent HTML content from being posted to tickets.

Ticket flagging to draw attention to inactive tickets.

Ticket locking to ensure tickets remain open.

Unlimited fields when creating tickets.

Ability to limit user posts per ticket.

Option to require a certain field's submission.

User post editing for corrections.

Automatic posts to all new tickets.

Mass post to all open tickets.

Restrict access to closed tickets.

Option to choose whether a user can reopen or close a ticket.

Fully template based for seamless web site integration.