Unlimited categories and articles.

Customize each article's look or use the preset templates.

Add, edit, and delete articles from the control panel.

Allow users to rate the usefulness of each question/answer.

Prevent multiple ratings of articles.

Track and display statistics for each article.

Create full-HTML articles, allowing for optimal effectiveness.

Automatically add knowledgebase articles to ticket replies.

Fully template based for seamless web site integration.