Company and staff member to do lists.

Integrate tickets, live chat, FAQ, and knowledgebase into a single helpdesk.

Create a cache of common questions for quick replies to common user questions.

Helpdesk search utility.

Pre-designed, generic, templates for plug-and-play usage.

Personal options for each staff member.

Create unlimited departments and sort staff by department.

Restrict cross-department functionality.

Built-in staff emailing utility!

Survey users concerning their experience with support.

Prevent HTML content from being posted to tickets.

Import your Password Protector v6.2 database into the program.

Well organized admin control panel to ensure easy program management.

Easily select your desired date format for all dates.

Full 65-Page owner's manual (PDF).

Fully template based for seamless web site integration.

Control virtually all facets of the program!